privacy NOTICE

CallyWags Privacy Notice explains our policy regarding personal data and privacy (Data Protection Act 2018).

Personal data we collect

CallyWags collects personal data specifically required for service provision. Personal data collected includes customer and emergency contact name, address, email, contact numbers and basic pet information with third party consent. Personal data is collected directly from the customer with consent for personal information to be held in accordance with CallyWags Privacy Policy.

How we use personal data

CallyWags uses customer personal data solely for the administration of service provision and the communication of information directly with the customer and agreed third party contacts at the time of service provision or where there is a legal obligation to do so. Personal data and record keeping is in accordance with National licensing regulation (The Animal Welfare (Licensing of Activities Involving Animals) (England) Regulations 2018) and HMRC requirements . CallyWags does not send marketing emails and does not store customer payment method data. 

How personal data is stored and for how long.

Personal data is stored securely and for at least 3 years, longer for HRMC requirements. If customers have not accessed services for a period of three years, personal contact data held will be securely removed. Personal data held relating to accounting is kept for the legally required period.

Request for personal data held and data amendment or removal

Customers can request to review related data held by CallyWags by emailing info@callywags.com titled 'Personal Data  Request'. There is not usually a fee for requests for personal data held but CallyWags may charge a reasonable fee based on the administrative cost of providing hard copies. Customers can also request personal information held about them is securely removed or amended accordingly. CallyWags will provide a response to requests within 7 days.

CallyWags Privacy Policy is reviewed and amended accordingly. If you have any questions or concerns about how your personal data has been processed please contact CallyWags by emailing info@callywags.com or call 07505 009868. You can also contact the Information Commissioner's Office (ICO) for further guidance and support at ico.org.uk.

                                                                          Reviewed 09/2022