Swale Borough Council Licence No: 21/501060
5 STAR RATING
Pet Business Insurance Disclosure Check & Dog Care Training Certification
Thank you for telling us what you think...see our pawspectives below
WE TAKE SERIOUSLY COMPLIMENTS CONCERNS AND COMPLAINTS
Your feedback provides a furry valuable perspective and supports CallyWags to review and improve our home boarding services
TELL US WHAT YOU VALUE AND ANYTHING WE MIGHT IMPROVE OR CHANGE
"Thank you for taking such good care of Chester whilst we were away. We were very worried about leaving our puppy with someone as he was so young but you reassured us every step of the way and gave us peace of mind that he would be okay. The updates on WhatsApp were great. It looked like Chester had lots of fun and it was lovely that he experienced time with other dogs."
“I love the way the website is written from Calle's perspective and gives her own background so we can understand your skills and who else will be there to play and walk with.”
"Both dogs settled in really well at CallyWags and the care they have received has been lovely. Cally are very professional and very dedicated to caring for people's dogs whilst in their care. I would definitely recommend to anybody looking for holidays or day care for their dog. It is very reassuring to know my dogs are being so well looked after when I am away. Thank you CallyWags, we will be back soon."
..."I feel safe in the knowledge that Toni will care for my dogs as much as I do whilst we're on holiday. She is extremely thorough in her approach to finding out the exact needs & requirements of both of them, and will follow all their normal routines to ensure they feel at home whilst they are with her...
I feel reassured that they are in the best possible place, with thier normal routines and probably having as good as holiday as us!
I just wish fewer people knew how good she is , so that we'd have more chance of getting all the dates that we would use her services for, given the chance!! "
" What I value the most is CallyWags home from home service, letting Diamond into your home and treating her like one of your own. Diamond came back happy and content.
Thank you CallyWags"
"Darcie loves staying with Toni and Phil and I am 100% confident that she is well looked after."
"I was so worried about boarding but have been so lucky to find Callywags. Toni and Phil look after Mabel so well and she loves going there. The set-up is brilliant and so professional. I highly recommend them. Toni is always so helpful and understands the needs of every dog she boards."
"Absolutely delighted with the service provided from CallyWags. From start to finish...I think the taster time is an excellent idea so the dog is already familiar with the surroundings. Then receiving regular updates and pictures while on holiday made us feel more relaxed and at ease knowing that Bonnie was having fun! Thank you so much."
"The service at CallyWags was absolutely fantastic from start to finish. We were nervous about leaving Dexter for the first time but we didn't need to be. Toni put our mind at rest as soon as we met her. The little touches such as photo updates were lovely to receive. We were amazed and grateful that Toni washed all Dex's belongings before he came home - they were sparkling! The dog treats were wonderful too. 10/10 service - would highly recommend."
"I was extremely impressed by the service at CallyWags. I felt completely confident that Saffy would be well care for while I was away. So much effort and consideration is given to fulfilling the individual needs of each dog staying at CallyWags. I will definitely send Saffy here again if I need to go away. She obviously enjoyed her stay and didn't want to leave!"
...Toni works really hard to understand the dogs and sees things from their point of view (well it seems that way). She is patient and doesn't rush them she sees what worries them and tries to take away all anxieties. This is a really calm environment"
"Archie had the very best holiday away from home! CallyWags was able to look after Archie over Christmas and provided Archie with a free Christmas dinner and Christmas present. This was a really special and personal touch. CallyWags regularly sent me photos and updates, which really reassured me that Archie was happy and safe, and was treated as a member of the family. I would 100% recommend CallyWags to any dog owner and will definitely use CallyWags again in the future. Toni provides a friendly and reliable service, and I am really grateful to her for treating Archie as if he was one of her own."
"From day one we have been impressed by the friendliness and professionalism of Toni the Owner of CallyWags. The explanation of the set up and lay out of the home environment put our minds at rest that Belle would be well looked after.
Belle's Taster day went very well and we liked the way that Toni let Belle into the garden in Belle's own way, being nervy at first then inquisitive, then into the garden.
We were very impressed to get WhatsApp photos and messages showing how Belle was getting on during her short break.
Belle is now home contently asleep in her bed, no doubt dreaming of her adventures. Thank you."
"CallyWags is an amazing home from home pet care service. Toni is fantastic with her charges, kept me up to date how Ella was as I was anxious as it was the first time Ella has been away from me since I rescued her a year ago. Ella had the time of her life, was walked and she is very social with other dogs and settled well with Cally. Toni your care and attention to detail is second to none. I cannot think of one thing you could improve. Thank you so much for looking after Ella and making me feel happy. She will be back."
"Complete peace of mind that Mabel is well looked after and has a great time during her stay at CallyWags. We'd never left Mabel before but Toni put my mind at ease as soon as I met her. Mabel's needs were a priority and CallyWags is so well organised. Thank you for looking after Mabel, we will be back!"
"It was Chester's first stay at CallyWags and he seemed very happy there. We much prefer this type of environment for him as it is what he is used to. Toni was very welcoming and thorough, going through everything when we went for our initial meeting. It made me feel very comfortable leaving Chester with her. The dogs also get taken out for proper walks instead of having a paddock to run around in, this is important to us as Chester enjoys his walks. We will definitely use CallyWags again as Chester didn't sulk when we picked him up whereas he does if he's been at the kennels. Thank you Toni!"
"We value the friendly service and feedback provided for our pet Benson and the thought that goes into his individual care while staying at CallyWags. Benson clearly enjoys his visits, and is always happy to return to CallyWags."
" With thanks to Toni and Phil, my family and I were able to enjoy our holiday over Christmas and the The New Year knowing that our little puppy Freddie was loved and looked after with exceptional care and attention. We were sent regular photos of Freddie having fun and looking relaxed with his new friends and modelling various Xmas scarves and neckerchiefs.
We wouldn't hesitate to recommend CalllyWags and now need to book our summer holiday so Freddie can have more fun."
"It is reassuring to know that our beloved little Rosie has all her care needs met when we have to leave her. We are more able to enjoy our little breaks away knowing Rosie is warm, cuddled. played with, walked and . Thank you."
" Zoe had a wonderful stay at CallyWags. Toni & Phil are extremely friendly and professionals dog carers.
On the day when we left Zoe at CallyWags we felt very confident and at ease and just knew she would be loved and cared for as we would.
While we were away Toni sent several messages and photos of Zoe, which was very nice and much appreciated.
On our return to CallyWags to collect Zoe after 8 days, she was excited to see us but was still happy to be next to Toni. She was very well groomed and clean and even came home with some homemade treats.
Zoe will definitely be having more holidays at Cally Wags."
"So reassured knowing that my beloved Daisy was in such great hands. The 'meet and greet', 'stay and play' sessions are incredibly beneficial to us all. Since returning home, I have used the brilliant tip re feeding/preparing food. It was identified during her stay how Daisy struggles to eat the food when mashed up. Toblerone style chunks are so much easier for Daisy. I can sense, therefore Daisy can too, how CallyWags adore all of their visitors. I love how Toni and Phil give them all their own 'pet names'. Also, spot on re Daisy's traits and personality. Will not hesitate to book Daisy in for a stay in the future. The personal touch of sending a text plus a photo via email was so gratefully received. Finally the little treat goody bag - how kind and thoughtful. Again full attention to detail from beginning of stay to going home.
"Leaving our ten month old puppy for the first time was always going to be daunting but Toni made us feel so reassured from the very first consultation. We had absolutely nothing to worry about as we were updated almost daily with pictures and updates of our pup and what he'd been up to. He can be a handful but Toni was so professional and we know she treated him with great love and care. He loved being at CallyWags and making new friends, which was all thanks to Toni.
I'd recommend CallyWags to anyone who is looking for a reliable, friendly and professional dog boarder"
"We like the way you understand Maddy and work with her to make her have a brilliant stay with you. We could enjoy our holiday with confidence that she is 100% well catered for.
No improvement all excellent, maybe if I'm nitpicking a few more pictures just because we miss her!!"
CallyWags now use WhatsApp meaning more holiday snaps!
"I am so happy to have chosen CallyWags for Senna while I was away on holiday. Both Toni and Phil made sure all of Senna's requirements were met in a truly responsible, caring and professional manner and made sure he was happy and content during his stay.. Toni kept in touch with messages and photos which gave me complete peace of mind the whole time I was away. Thank you Toni and Phil! Their home is the perfect place to stay with fields and country lanes to explore just like being at home! Looking forward to meeting again."
"CallyWags provided a personal touch and treated Murphy as one of their own dogs. Their professionalism and knowledge of dogs gave me confidence that my dog was in safe hands. Regular contact from CallyWags whilst we were on holiday gave us further reassurance. No complaints of areas of improvement to suggest."
"Beau continues as a regular visitor to CallyWags and she always enjoys her stays. Toni is able to manage her anxieties well and puts her behavioural knowledge into practice. We always bring home a happy and more obedient/manageable doggy. Toni shares her knowledge and experience which really makes a positive impact on Beau. We receive regular updates/communication and know our beloved pet is in the best possible care."
"Toni's friendly and professional service has been first class from our first telephone call and was maintained throughout Harry's taster session and stay. You can see that Toni loves dogs and her compassion shines through her experienced and competent manner.
Harry is elderly and can have anxiety periods and Toni was very accommodating and this greatly put my mind at rest. Harry thrived in her care and I could see he was very comfortable and happy. I was kept updated whilst I was away with accompanying lovely photos of Harry with his fellow boarders and him snuggled up to her own dog. I have absolutely no hesitation recommending CallyWags and Harry is already booked in for his next stay".
"We would thoroughly recommend CallyWags. We left our rescue dog Ty for the first time since getting him, so it was crucial that we knew he would be well looked after. Toni was excellent, very efficient and reassuring. We received updates and photos to reassure us that Ty was settled and happy. It was obvious Toni and Phil are real dog lovers providing everything a dog needs including lots of fuss and attention which made the stay less stressful for Ty. Thank you so much! We shall be returning when our next holiday is booked and use day care also."
"What we value; you care for Kiso and have knowledge of canine behaviour. She is always incredibly happy to be at CallyWags which means you are like family to her! We always feel Kiso is safe with you. You always put us at ease and take real interest in us & our pet, instead of feeling like customers we feel like friends.. You have made the process really clear. We understand CallyWags and respect processes and we feel respected. We value your flexibility with our working hours , this has made life so much easier for us. Thank you! Absolutely nothing to improve on or do differently!"
"Storm had an amazing time staying at CallyWags, this was his first time away from home and he was made to feel so welcome. He had a couple of issues which they worked on while he was there which I am so grateful. Regular updates and pictures made me feel at ease and put my mind at rest as I knew he had settled well and was enjoying his adventures too.. Thank you so much CallyWags a 5 star service."
"It was wonderful to know our Dexter was well looked after. He is an 8 month old full on Labrador! So having people who understand a pups needs was really important to us. The emails, with progress updates and pictures were very reassuring and just what we needed to see our fur baby was having a good time on holiday. The handover (drop off & pick up) were smooth and informative too! Thank you soo much for taking such good care of our Dexter, we'll certainly be coming back if you'll have us! :-) "
"Just wanted to say what a privilege it is to have Toni looking after my dogs (and cats). When I returned to work for a couple of months I could rest assured that my animals were checked and fussed over. I cannot thank Toni enough for her patience with a terrified rescue dog and an old gsd who needed daily medication."
"The home boarding service you provide is excellent. You obviously treat the dogs as if they were your own, this was evident when we picked up Oscar as he didn't want to come home. The fact that you don't have lots of dogs staying at the same time is testament that you put the welfare of the dogs before money. We also noticed a difference in Oscar's behaviour when he came home. This leads me to believe you spent time with Oscar training ."
"Archie had a home from home experience, he really liked being cared for within a home environment, he had a lovely time with Calle and lots of great walks. He really liked the little treats baked by Calle's mum and enjoyed his little gift box. His care was fantastic and full of new adventures."
"I feel great knowing he has such a good time and that you both care about him so much. Thanks so much all of you for making Ernie welcome in your home"
"Our much loved Annie, had a wonderful time at CallyWags. She thoroughly enjoyed her outings with new furry friends whom we are sure she still misses. Thank you Toni for the exceptional love and care you and Phil gave to her. We would thoroughly recommend CallyWags to any one that wants a home from home."
"An excellent service. Fred loves his daily walks and is always excited to see Toni and his other furry friends. I love the notes left on a daily basis and the way in which Fred is referred to is brilliant. I like the fact Fred has the opportunity to interact with other dogs. Toni is brilliant with Fred and has a very gentle and caring approach and very flexible and helpful when arrangements change. Fred has had day care at CallyWags on a number of occasions and has returned relaxed and chilled and in fact missed Cally which was very sweet. The CallyWags treats are a great touch and Fred loves them. To summarise; a great service worth every penny, I wouldn't change anything and I would definitely recommend your service to my friends and colleagues."
"You did a great job looking after our baby, thank you. We all really appreciate it and feel at ease at the thought of leaving her again. She is looking forward to her next visit."
"I am very pleased with the way Dizzy reacts to Toni. She in turn relates to him. I think Dizzy is calmer than he was, still needs more training but I think that will come. I cannot see any problem at all and am happy for Toni to continue walking with Dizzy "
"Toni knows exactly how to keep Roxy occupied and we have a very happy dog! Trusting someone with Roxy was extremely hard for us but we could not be happier. Toni clearly loves animals and her professional approach puts us at ease. We highly recommend CallyWags pets services."
Local Borough Councils provide a list of local licensed home boarding establishments.
The Animal Welfare (Licensing of Activities Involving Animals) (England) Regulations 2018
We always recommend you visit and register with more than one licensed boarding establishment so you have familiar options for all eventualities